The sweatshirt is super comfy, soft and a great fit (not always the case for a woman getting a unisex size). The first time I went to wear it the thread where the hood attaches to the sweatshirt in the front began to unravel. I reached out to customer service and they got back to me the next business day they were working on a replacement for me due to the defect. I know it was just a random fluke as the sweatshirt eas quality otherwise. Amazing service! Was a first time buyer (I got 3 items total) and will for sure be buying more DMB goodies from the Gorge Crew!